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FAQ

Frequently Asked Questions

Here are some answers to commonly asked questions from our customers. If you don't see the topic you need, feel free to contact us.

 

How do I use my Remote?

Depending on the Manufacture, there are different remotes. Take a look at the video's below for each remote:

Napoleon & Regency

Heatilator, Heat'n'Glo & Majestic 

 

How do I clean my glass?

Gas

On a gas appliance you should clean the glass at least once a year. How to remove the glass is dependent on each appliance but you use the same cleaning method. Click HERE to watch the video.

 

Wood

On a gas appliance you should clean the glass at least once a year. How to remove the glass is dependent on each appliance but you use the same cleaning method. Click HERE to watch the video.

 

How do I start a fire in my wood stove or insert?

Click HERE for Catalytic stoves/inserts

Click HERE for NON - Catalytic stoves/inserts